Returns, refunds and cancellations

Every order is checked before dispatch. If something still goes wrong, here’s how we fix it.

Changed your mind?

Perfume is personal, so opened or used bottles can’t be returned or exchanged because you changed your mind or didn’t love the scent.

Not sure yet? Start with a 10 ml mini or The Minis.

Damaged, leaking, wrong or missing items

If your order arrives damaged, leaking, incomplete or with the wrong product, tell us within 3 days of delivery. Email care@luluandhunq.com with:

• your order number
• photos or a video that clearly show the problem
• your unboxing video, if you have one (it makes things faster)

If a fault only shows up once you start using the bottle (for example, the spray doesn’t work), write to us as soon as you notice it.

We’ll check it and offer you a replacement or a full refund, your choice (a replacement depends on stock). If we need the item back, we arrange a free pickup: pack it securely and attach the return label we send you. A wrong item should be unused and in its original packaging.

If your order arrives later than the delivery date we gave you, for reasons other than events outside anyone’s control (such as floods or strikes), you can return it for a full refund.

Refunds

• We refund once we’ve approved your claim and, if we asked for the item back, once it has reached us and been checked.
• Prepaid orders: back to your original payment method within 5–7 business days of approval. Your bank may take a little longer to show it.
• Cash-on-delivery orders: to your bank account or UPI ID within 5–7 business days of approval, or as store credit within 24–48 hours if you prefer.
• For a damaged, wrong, faulty or late item, you get back the full amount you paid, including any delivery or cash-on-delivery fee.

Payment taken but no order?

If money left your account but you didn’t get an order confirmation, it’s usually reversed automatically. If it isn’t, send us the payment reference and we’ll refund it in full.

Cancellations

• You can cancel any time before dispatch: email or call us. Prepaid orders are refunded in full. There is no cancellation fee.
• Once an order has shipped, it can’t be cancelled.
• We may cancel an order if an item is out of stock, a price was shown wrongly, we can’t deliver to your pincode, we can’t confirm a cash-on-delivery order with you, or the order looks fraudulent. We’ll tell you why and refund anything you paid, in full.

Where this applies

Returns, refunds and replacements apply to orders delivered in India.

Need help?

care@luluandhunq.com · +91 98107 03672 · Monday to Friday, 10 am–5 pm IST. Not resolved? Write to our grievance officer.