Grievance officer

Most problems get fixed fastest by our care team at care@luluandhunq.com or +91 98107 03672. If they haven’t sorted it, or you’d rather go straight to the top, write to our grievance officer.

Name: Lakshay Kataria
Designation: Founder
Email: care@luluandhunq.com
Phone: +91 98107 03672
Address: Ground Floor, Backside Portion, House No. 72, Block WZ, Village Todapur, New Delhi, Delhi 110012
Hours: Monday to Friday, 10 am–5 pm IST

What to include

your order number, if it’s about an order
what happened, with photos or a video if you have them
what you’d like us to do

What happens next

We acknowledge your complaint within 48 hours.
We resolve it within one month of receiving it, and tell you what we did.

These are the timelines the Consumer Protection (E-Commerce) Rules, 2020 set for online stores.

Complaints about your personal data

Write to the same officer. Our privacy policy explains your rights. If you’re not satisfied with our answer, you can complain to the Data Protection Board of India.

Still not satisfied?

You can contact the National Consumer Helpline on 1915 or 1800-11-4000, or at consumerhelpline.gov.in. You can also file a consumer complaint online at edaakhil.nic.in.

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